Get in Touch With Us
Got a question about something you've read on movingonlancs.co.uk, or a correction to flag? This page explains how to reach our editorial team and what we cover in the messages we receive.
How to Contact Us
The best way to reach us is by email. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific casino review or bonus offer, mentioning the casino name and the page you were reading helps us respond more precisely.
We're a small editorial team covering casinos not on GamStop, welcome bonuses, wagering requirements and payment methods for UK readers, so please bear with us if a reply takes a little longer during busier periods.
What We Can Help With
- Questions about our reviews — If you're unsure why a particular casino appears on our trusted non GamStop casinos list, or want more detail on how we assessed wagering requirements, bonus terms or payment support for GBP accounts, ask us directly.
- Corrections — Casino offers, cashout limits and withdrawal times change often. If you've noticed information that looks out of date — a bonus that's no longer live, a payment method that's stopped working for UK players — please tell us and we'll check it.
- Suggestions for future coverage — If there's a topic on non GamStop casinos, sports betting, or specific payment methods like cryptocurrency or e-wallets that you'd like us to cover in more depth, let us know.
- Site or technical issues — If a page isn't loading properly or a link is broken, a quick note with the page address helps us fix it.
- Enquiries from operators — If you represent a casino brand and want to discuss listing or editorial matters, please introduce yourself clearly and outline what you're proposing.
What We Can't Do
We're a review and information site, not a casino operator, and we're not able to intervene in disputes between you and a casino — that includes withdrawal delays, KYC checks, or disagreements over bonus terms. If you're having a dispute with a non GamStop casino, your first step should be that casino's own complaints procedure, followed by whatever dispute resolution service is named in their terms. Because these casinos hold licences outside the UK Gambling Commission's remit, UK regulatory bodies generally won't have jurisdiction to help, which is worth knowing before you sign up anywhere.
If gambling has stopped feeling like entertainment, we'd rather point you towards proper support than pretend we can help directly. GamCare offers free, confidential advice on its national helpline, and self-exclusion tools including GAMSTOP (for UK-licensed sites) and independent blocking software can restrict access across devices. Please mention this in your message if it's relevant, and we'll signpost you accordingly.
How Fast We Reply, and What to Expect
Every message is read by a person on our editorial team — there's no automated reply standing in for a genuine response. We typically get back to readers within two working days. If your question involves checking a fact against a live casino site — a current wagering requirement, a minimum deposit, or whether PayPal or a particular e-wallet is available to British customers — that check takes a little longer, since we verify rather than assume.
Keeping Our Content Accurate
Bonus terms, RTP figures, payment options and licensing details on non GamStop casinos shift regularly, and we rely partly on readers to flag anything that looks off. If something you found on our site influenced a decision you made — for better or worse — we'd genuinely like to hear about it. That feedback shapes how carefully we cover this space going forward.